Our office has relocated to 200 Kent Stone Blvd.

Please join Alabaster Water in a Non-Perishable Food Drive to support Manna Ministries and Shelby Emergency Assistance.  For more information, click here.


Reduced Rate and Fixed Income Enrollment is November 1st – December 31st.  Click Here to View Information and Application for Fixed Income Rates.

Prepare for Freezing Temperatures

How to Prevent Pipes from Freezing

Before cold weather sets in, here are a few steps to take to keep pipes from freezing:

  • Drain your pipes. Shut off all water valves leading to your garden hose, sprinkler, and pool. Open the spigots to let any remaining water drip out.
  • Insulate exposed piping. Insulation sleeves or wrapping should be put on any pipes in unheated or uninsulated areas like an attic, basement, or crawl space.
  • Seal or caulk any cracks that might let in cold air such as dryer vents.
  • Keep garage doors closed.
  • Open cabinet doors. Open any bathroom or kitchen cabinet doors with plumbing to improve airflow.
  • Keep the thermostat set to the same temperature during the day and night. When traveling, leave the heat on to no lower than 55°F.
  • Let the faucet drip. Run water through the pipe at a trickle. NOTE: Dripping faucets are not eligible for leak adjustments.
  • Shut the water off completely. Check the shut-off valve where the water pipes enter your home to prevent burst pipes when away from home.

If you discover your pipes have frozen, here are a few tips for thawing. CAUTION: Never use extreme heat or open flames such as a heat gun or blow torch.

  • For exposed pipes:
    ✓ Wrap the pipe in a heating pad and turn the temperature to high.
    ✓ Aim a hair dryer on high at the pipe.
    ✓ Encircle the pipe in heated, dampened towels. Change frequently.
    ✓ Position a space heater to circulate warm air around a section of pipe.
  • For enclosed pipes:
    ✓  Turn up the heat in your home.
    ✓  If needed, cut out a section of the wall to access the pipe. Then use any method above for exposed pipes.
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Who Qualifies?  Customers of Alabaster Water that have been on the system for 12 months and that’s sole household...