Report an Issue

High usage calls were initiated on Thursday, January 16th in error. If you received a high usage call, please disregard. We apologize for the inconvenience.

Report a Water Emergency

If you are reporting an urgent water issue (such as low water pressure, no water pressure or a suspected water main break),
please call the main office at 205-663-6155 Option 1 between 8:00 AM – 4:30 PM. If the water issue noted is after office hours, please call the After Hours Service at 205-326-9090 as soon as possible.

Report a Sewer or Garbage Issue

If you are reporting a sewer issue, please contact the City of Alabaster Environmental Services at 205-664-6825 during regular business hours or visit https://seeclickfix.com/web_portal/JERjaaei5TQeBJiwT8xv47kE/issues/map?signin=true

If you are reporting an urgent sewer issue during regular hours or after hours, please contact the Police Department at 205-663-7401 or visit
https://seeclickfix.com/web_portal/JERjaaei5TQeBJiwT8xv47kE/issues/map?signin=true

If you are reporting a garbage issue (including damaged carts, replacement carts, etc), please contact the City of Alabaster Public Works at 205-664-6810 or visit
https://seeclickfix.com/web_portal/JERjaaei5TQeBJiwT8xv47kE/issues/map?signin=true

Report a Non-Emergency Issue

If you are reporting a non-emergency WATER issue, please submit the webform below.
PLEASE DO NOT REPORT SEWER OR GARBAGE ISSUES ON THIS FORM.
Please contact the City of Alabaster.

If you are experiencing an issue with the quality of your water, please complete the information below.
Name*
First Last
Service Address*
Street Address City State ZIP Code
Phone*
Best Time to Contact You*
Email*
Brief Description of Issue*